Privacy Policy

This Privacy Policy explains how Eco Lens Marketing collects, uses, and protects your personal data when you visit our website, contact us, or book a call with us. We care about the brands and people we work with, and we treat your information with the same care we bring to our work.

Who we are

Eco Lens Marketing is a social media management studio for health, wellness, and longevity focused brands. For the purpose of data protection law, we are the data controller responsible for your personal data.

• Business name: Eco Lens Marketing Services - FZCO
• Registration: 66992
• Location: Dubai, UAE
• Contact for privacy questions: info@ecolensmarketing.com

What data we collect

We only collect what we need. Depending on how you interact with us, this may include:

• Information you give us directly. When you fill in the Book a Call form or book a time with us, we collect details such as your name, business name, email address, how long your business has been running, your budget range, your industry, your current challenges, and what success looks like for you.
• Booking information. When you schedule a call, our scheduling tool collects the time you chose and the contact details needed to confirm the meeting.
• Information you send by email. If you email us, we receive whatever you choose to share in that message.
• Technical information. Like most websites, basic technical data such as general location and device or browser type may be collected through cookies and similar tools. See our Cookie Policy for detail.

How we use your data

We use your personal data to:

• Respond to your enquiry and prepare for a call with you
• Understand whether we are a good fit for your brand
• Deliver and manage our services if you become a client
• Communicate with you about your project or booking
• Keep records for our own business administration

We rely on lawful bases for this, including your consent (for example, when you submit the form), our legitimate interest in responding to genuine business enquiries, and, once you are a client, the performance of our contract with you.

The tools we use to handle your data

We use trusted third party tools to run our business. Your data may be stored or processed within these, and each has its own security and privacy practices:

• Calendly for scheduling calls
• Notion for organising client and project information
• Rella for social media analytics and scheduling
• Microsoft Outlook for email communication
• Google Drive for storing documents and files
• WhatsApp for communication where a client prefers it
• Meta advertising tools where we run or support paid social campaigns

International transfers

We work with clients and tools based in different countries, including the US, Australia, Europe, and the UAE. This means your data may be transferred and stored outside your home country. Where this happens, we take reasonable steps to ensure your data stays protected to a standard consistent with applicable data protection law.

How long we keep your data

We keep personal data only as long as we need it for the purpose it was collected, or as long as required for our legitimate business and legal record keeping. If you enquire but do not become a client, we will not keep your enquiry data longer than reasonably necessary.

We keep enquiry data for up to 12 months if it does not lead to a client relationship. For clients, we keep your data for the duration of our working relationship and for up to 6 years afterwards to meet our legal, tax, and accounting obligations.

Your rights

Depending on where you live, you have rights over your personal data. These generally include the right to:

• Ask what data we hold about you
• Ask us to correct data that is wrong
• Ask us to delete your data
• Ask us to limit or stop how we use your data
• Withdraw consent you previously gave

To exercise any of these, email us at info@ecolensmarketing.com and we will respond within a reasonable time. If you are in the EU and feel we have not handled your data properly, you also have the right to complain to your local data protection authority.

How we protect your data

We use reasonable technical and organisational measures to keep your data safe, and we only give access to the people and tools that genuinely need it to do the work. No method of storage or transmission is ever completely secure, but we take your privacy seriously and act in good faith to protect it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the date at the top of this page. We encourage you to review it occasionally.

Contact

If you have any questions about this policy or your data, contact us at info@ecolensmarketing.com.